Creating new ways for your customers to engage will create new opportunities.
Engaged customers share more, spend more, refer more, and stay with you longer.
Dirby Voice of Customer Engagement (VoCE) is an ongoing program that creates consistent touchpoints with your customers by aligning high touch, 1:1 phone conversations to critical points in the engagement lifecycle.
For customers, the conversations do not feel like sales calls or marketing surveys. But feel like easy conversations. A new touchpoint - that delivers both timely insight and new opportunity to you and your team.
Experienced sales and marketing professionals.
Dirby asks the right questions, in the right way, at the right time.
The customer experience begins the moment your customer is introduced to your brand. From that moment on there are numerous opportunities to create touchpoints to help you better understand how to improve the customer experience AND better understand how to more effectively grow your business.
